What to Expect

Where do we go?

Our building is on the East side of South Cascade Ave in downtown Colorado Springs, between Costilla St and Cimarron St. You may pay to park at a meter or use our free parking lot in back.

A staff member of Safe Passage will greet you at the front door through a speaker. Please do not ring the back door (by the parking lot) unless you need handicap access. We are a secure locked facility. After verifying your name and appointment you’ll be welcomed into our family room.

For directions to our location (downtown COS) and parking information:

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Who will be at Safe Passage?

The team may include law enforcement officers, human service workers, forensic interviewers, and Family Advocates. Due to limited space at Safe Passage and in order to ensure your privacy, please make your law enforcement officer aware of anyone coming with you to Safe Passage.

What is available for us at Safe Passage?

Safe Passage will provide you and your child with refreshments and snacks. The Safe Passage staff will also provide your child with books, toys and other activities in order to reduce anxiety and increase your and your child’s comfort while you are visiting. A staff member or volunteer may be available to sit with your child while you are talking with the interview team.

What will happen at Safe Passage?

When you arrive at Safe Passage, a staff member or volunteer will welcome you into the building and help get you settled in the waiting area. The team will meet with you to explain the process to you while a staff member or volunteer will sit with your child. After this meeting, the interviewer will introduce themselves to your child and then prepare the interview room. The person talking with the child is trained to conduct interviews in a child friendly, neutral way. After the interview, the child will return to the waiting room and pick up where they left off playing. Following the interview, the team will meet alone and then with you to discuss next steps.  Your Family Advocate will discuss resources with you such as therapy referrals, Victim’s Compensation, a medical exam, as well as other resources.

How long will we be at Safe Passage?

Because we are focused on providing the best experience possible for you and your child, the length of your visit can vary. Please avoid making any same-day appointments so you don’t feel rushed.

What happens after we visit Safe Passage?

After your visit at Safe Passage your Family Support Advocate will be in contact with you to see how you and your child are doing. They will be available to answer any questions for you at the beginning of the investigation and throughout its duration.